Doorstep Service

Our Technician will visit your location for Doorstep Service of Laptop/MacBook/CCTV Service as per your request

If your Laptop/CCTV/MacBook is faulty and we cannot repair it onsite, we can take it and bring it back repaired.

If your PC or laptop is faulty and we cannot repair it onsite (or in any other unexpected circumstances), but you do not want to use our Pick-Up and Deliver service, you will be charged Rs.200.

You need to give us all software you have purchased to install it to your computer after system crash or windows reinstallation.

You need to back up all data on your MacBook before engineer’s visit. Alternatively our computer engineer can make personal data backup for an extra charge.

Estimates are fixed and a final price.

All commuication is logged and recorded to and from Kandi Tech Solutions for training, customer satisfaction and fraud prevention purposes.This includes all phone calls (incoming and outgoing), SMS, Windows Live Messenger chat, Emails, Support ticketing system and out live chat feature. Communication is treated with strictest confidence but telephone calls may be used as proof of verbal accepted quotes.

Any Customer information (such as Name, Address or email address) that Kandi Tech Solutions hold will not be sold or passed on to any 3rd party companies or anyone that does not work with or in partnership with Kandi Tech Solutions. We reserve the right to pass details (including address and details of all types of communications) on to our agents where there is an outstanding balance.

When authorising work the client authorises Kandi Tech Solutions to store any necessary data and back up such data as required. Any information will be held on a secure computer or data storing device which only Kandi Tech Solutions’s staff have access to. Kandi Tech Solutions will only use this backup for restore purposes only. Kandi Tech Solutions will destroy the back up after one week of receiving payment.

We can keep this data longer if this is required by the client. Please inform Kandi Tech Solutions should you require this additional service.
If you are required to send your computer into Kandi Tech Solutions’s workshop for further repair/diagnosis then Kandi Tech Solutions will hold your computer as security until payment has been received in full. You can track the progress of the insured delivery online using a tracking ID number that Kandi Tech Solutions will provide. If no-one is available on the PC uplift or drop-off date then you may be required to pay additional charges (which are defined by the courier, not Kandi Tech Solutions)
Any estimates and/or quotes are valid for 5 days only from estimate/quote date.

We pledge to you when any computer work is undertaken only the necessary faultfinding is undertaken, any data on your computer is strictly confidential and is treated as solely the owners content. Any personal information stored on the owners computer ie customer databases are treated with strictest data protection act and when your computer is within our care, either remote or in our workshop all data is strictly completely confidential.

We strongly recommend when sending your computer to us you enable a password on the operating system and only disclose this password by phone, email or text. We will complete your repair and if for added security we can change your password upon sending back your computer via courier, if requested. The new password will be sent separately from the computer.

Kandi Tech Solutions will repair your Computer/CCTV/MacBook/Laptop as described and for the charges shown in quote (unless such charges are revised with your oral or written consent).

Kandi Tech Solutions cannot be responsible for loss or corruption of any data when formatting or working on any Computer or hard drives, it is the client’s responsibility to in writing, inform us of any data to be saved or backed up. Without written backed up data requests Kandi Tech Solutions assume Computer can be wiped without saving any current data. We may contact you to inform you that a format is required and then we would normally require client to request data saved.

Kandi Tech Solutions cannot be liable for any loss of earning, loss of any financial or non financial gain or loss of any revenue while any work (including guarantee work) is being carried out.

Goods are subject to availability. If we do not supply the goods we will refund any money already paid. We will not be liable for compensation or damages if we do not supply goods.

If we are unable to handle repairs, we can contact our partners to help you with the repairs. By supplying the quote you give concent that we will give your contact details to our partners strictly to perform repairs.

Our partners work as separate independent repairers and we are not responsible for the loses or damages done by them. Our partners always introduce themselfs on arrival. Please check your invoice to see if you were served by us or our partner.

Please contact our engineer immediately if you encounter any issues after your repair. Prompt communication helps us address and resolve problems quickly. If you notice issues at a later time, be prepared to provide proof of the damage, including photos taken before and after the repairs. Note that we are not responsible for repairs carried out by our partners. For any issues with their work, please contact them directly to resolve the matter.